Instead you find a website which is blindly pretending that nothing ever went wrong in the first place. Here's the page on the baggage system which in reality was so disastrous that it led to some 20,000 bags being stranded at Heathrow and ultimately meant that flights had to be cancelled to avoid more chaos.
'Baggage has never moved so fast' boasts the website. 'The baggage system... will move your baggage as fast as 30mph on a total of 18km of belts. The long conveyor belts and intelligent baggage carts running on miles of rails mean that your bag can reach Baggage Reclaim in around 15 minutes.'
Or never, in the case of many bags.
Wouldn't it be better to at least acknowledge that with all this technology there are bound to have been teething problems, but things are much better now?
For most sites, clicking the logo will bring you back to the home page. But clicking on the 'Upgrade to British Airways Terminal 5' logo actually brings you to an apology for how bad things have been - which is a strange use of the word 'Upgrade'.
Ah well, perhaps the web master is too busy lugging bags around the baggage system - which by the way was 'road tested to perfection'.
Oh dear!
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